Customer Service Advisor

TL;DR

Customer Service Advisor (Technical Support): Providing technical support to broadband customers, solving technical issues, and building relationships with customers in Sheffield. Focus on resolving complex customer queries and providing tailored support to ensure customer satisfaction.

Location: Endeavour Sheffield, Sheffield, United Kingdom. Option of occasional home working.

Salary: £25,087.00

Company

hirify.global provides broadband services to customers.

What you will do

• Provide phone support to customers with broadband tech-related queries.
• Assist customers with router questions and more complex technical issues.
• Build relationships with customers by being helpful and calm.
• Take ownership of customer issues and support them through resolution.

Requirements

• Naturally helpful and calm demeanor.
• Ability to build relationships with customers.
• Must be based in Sheffield, United Kingdom

Culture & Benefits

• A great starting salary of £25,087.00, plus incentives and bonuses.
• Access to a GP via telephone or video 24/7 for you and your family.
• Market leading paid carer’s leave, up to 2 weeks off for carers.
• Equalised maternity, paternity, and adoption leave.
• Huge discounts on hirify.global, EE & BT products.
• Support in carving your own career path.
• Season Ticket Travel Loan.