Customer Support Specialist

TL;DR

Customer Support Specialist: Provide technical support and maintain customer satisfaction with an accent on product functionality and issue analysis. Focus on resolving or escalating tickets and communicating effectively with diverse users.

Location: Remote (Must be based in Romania, Bulgaria, Estonia, Georgia, Lithuania, Moldova, Poland, Serbia, or Ukraine)

Company

hirify.global is a leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization.

What you will do

• Provide technical support to customers via chat and email.
• Maintain high customer satisfaction and manage operational expectations.
• Become a product expert with a deep understanding of product functionality.
• Evaluate and analyze issues, resolving or escalating tickets as needed.
• Communicate thoughtfully with both technical and non-technical end-users.
• Identify trends in support requests to help create long-term solutions.

Requirements

• Minimum 2 years of relevant experience as technical support or in a similar role.
• Experience with troubleshooting in Windows, Linux, and MacOS environments.
• Knowledge of cloud computing platforms (Azure, AWS, GCP).
• Good knowledge of working with ticketing systems.
• Basic knowledge of SQL (PostgreSQL) and servers.
• Excellent written and verbal English communication skills.
• Strong interpersonal skills and attention to detail.

Culture & Benefits

• Collaboration with a forward-thinking team that values innovation and resourcefulness.
• Competitive salary and career growth opportunities.
• Flexible paid time off.
• Laptop reimbursement.
• Ongoing training and development opportunities.
• Work as part of a thriving, fully-remote team since 2014.

Hiring process

• Expect up to 3 interviews, with some scenarios allowing for streamlined processes.
• All roles require reference and background checks.