Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Handling inquiries and requests from corporate and professional traders with an accent on providing outstanding customer service and continuously upgrading skill sets. Focus on cross-team interactions, applying financial and market knowledge, and ensuring security and privacy in a fast-paced environment.

Location: Remote (Global)

Company

hirify.global is a leading Bitcoin exchange committed to empowering individuals with financial freedom through innovative, reliable, and accessible technology.

What you will do

• Effectively handle inquiries and requests from corporate and professional traders.
• Continuously upgrade skill sets related to finance and trading.
• Demonstrate full ownership of outstanding customer service.
• Contribute to a positive customer support culture.
• Engage in cross-team interactions.

Requirements

• Ability to work independently with minimum supervision.
• Experience and deep interest in Finance, Mathematics, or Statistics.
• Good understanding of trading and derivatives markets.
• Strong analytical ability and experience in customer relations.
• Excellent communication skills in English.
• Passion for cryptocurrency and blockchain.
• Detail-oriented with a focus on security and privacy.
• Familiarity with Office Suites, especially Excel.

Culture & Benefits

• Flexible work and remote-friendly culture.
• Opportunities for mentorship, growth, and career development.
• Competitive pay.
• Supportive team environment focused on learning and knowledge sharing.
• Team-building and social activities (online & in-person).
• Culture values bold creativity, technology, and financial freedom.