Customer Account Manager (Mid Market)

TL;DR

Customer Account Manager (Mid Market): Guiding customers through every stage of their journey, driving meaningful outcomes and lasting partnerships. Focus on optimizing customers' utilization in their hiring processes and elevating strategic partnerships with customers.

Location: Hybrid in Santa Clara, CA

Salary: $140,000 to $160,000

Company

hirify.global helps companies hire developers based on their skills vs. pedigree and nurtures a community of developers to upskill themselves.

What you will do

• Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth.
• Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Cultivate executive and stakeholder relationships to position hirify.global as a critical partner in workforce strategy.
• Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions.
• Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs.

Requirements

• 3+ years of experience building and managing partnerships with mid-market companies.
• Resilient and persistent, able to navigate challenges and solve problems.
• Curious and customer-centric, seeking a deep understanding of goals, challenges, and industry trends.

Nice to have

• Ability to articulate complex ideas clearly and tailor messaging to different audiences.
• A collaborative mindset, working seamlessly across teams to ensure customer needs are met.
• Familiarity with developer hiring or technical assessments.
• Skill in engaging HR/Talent and Technical decision-makers to align hiring and workforce planning goals.

Culture & Benefits

• The people at hirify.global care deeply about their work and have an intense work ethic.
• Speed & quality is expected, requiring a love for the craft and commitment to growth.