Implementation Project Manager

TL;DR

Implementation Project Manager: Overseeing customer implementation of hirify.global's customer messaging platform, focusing on successful onboarding, installation, and integration. Focus on defining project scope, managing timelines, and driving customer satisfaction and product adoption.

Location: Hybrid (Chicago, USA). Proof of eligibility to work in the United States is required. Expected to be in the office at least three days per week.

Salary: $109,400–$130,613 (Greater Chicago Area base salary range).

Company

hirify.global is an AI Customer Service company on a mission to help businesses provide incredible customer experiences with its leading customer messaging platform.

What you will do

• Lead end-to-end implementation programs for customers, ensuring timely onboarding.
• Define project scope, deliverables, and success criteria aligned with business objectives.
• Collaborate with sales, customer success, and technical teams to gather requirements and develop plans.
• Act as the primary point of contact for customers, providing updates and managing expectations.
• Monitor and measure key implementation metrics like time-to-value and customer satisfaction.
• Serve as a subject matter expert on hirify.global's implementation processes and product capabilities.

Requirements

• 5+ years experience as a program manager or project manager, preferably in the SaaS industry.
• Strong understanding of customer success principles and experience driving successful customer implementations.
• Excellent project management, communication, and interpersonal skills.
• Ability to manage multiple complex projects simultaneously and deliver on schedule.
• Analytical mindset with the ability to identify risks, solve problems, and make data-driven decisions.
• Ability to understand and articulate technical concepts at a high level (i.e. integration and data migration).

Nice to have

• Familiarity with hirify.global, Zendesk, or similar customer messaging / customer support platforms.

Culture & Benefits

• Competitive salary and meaningful equity with regular compensation reviews.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy and Paid Parental Leave Program.
• 401k plan & match.
• Hybrid working policy requiring at least three days per week in the office.
• Radically open and accepting culture focused on core values.