SDOPS Manager (AI)

TL;DR

SDOPS Manager (AI): Leading and transforming IT Operations and Service Management for a travel subscription platform with an accent on improving internal productivity, quality of service, and building a high-performance culture. Focus on leveraging AI and automation, overseeing daily operations, identity, and endpoint management.

Location: Hybrid in Barcelona, Spain

Company

One of Europe's largest e-commerce businesses and the world's leading travel subscription platform, pioneering Prime, the first and largest travel subscription programme.

What you will do

• Lead a transformation and build a high-performance culture within the GITOPS team.
• Oversee end-to-end support and daily operations based on defined KPIs and SLAs.
• Manage identity, user access, and equipment lifecycle (ProcureDesk).
• Manage corporate devices, security, operating systems, and identity integration.
• Inspire and lead a cross-functional group of experts, fostering rapid execution.
• Drive AI innovation to leverage AI and automation for internal productivity and quality of service.

Requirements

• 5+ years in a leadership role within IT Operations or Service Management.
• Demonstrated ability to build and lead high-performing, cross-functional teams in an Agile environment.
• Excellent communication skills to articulate complex operational strategies and results to diverse stakeholders.
• Experience with budget management and driving improvement in fast-paced digital environments.
• Exceptionally strong analytical skills, comfortable finding insights from data.
• Fluent English level.

Nice to have

• Experience with practical AI tools such as GitHub Copilot or ChatGPT.
• Eagerness to explore and integrate emerging AI-driven solutions into workflows.
• Ability to effectively leverage AI tools to debug code, streamline development, and enhance productivity.
• Adaptability and learning agility to new AI features and capabilities.
• Interest in collaborating closely with AI tools as “pair programmers”.

Culture & Benefits

• Hybrid home-office model focused on outcome, offering freedom and flexibility.
• Competitive salary and benefits package, including performance-based bonuses, Prime Plus membership, and a birthday day off.
• Continuous learning opportunities with free Coursera access, soft skills workshops, and leadership development.
• Personalised career paths and internal mobility options through the eVOLVE Program.
• Relocation support and premium equipment with device ownership program.
• Dynamic, innovative, and diverse work environment with an Agile mindset.