Junior Service Desk Engineer (Healthtech)

TL;DR

Junior Service Desk Engineer (Healthtech): Supporting day-to-day IT operations for a rapidly growing organization with an accent on onboarding, access management, and general technical support. Focus on process improvement, automation, and documentation to scale internal IT services efficiently.

Location: Onsite in Barcelona

Company

hirify.global is a pioneering Healthtech company revolutionizing drug development through AI, aiming to accelerate medical advancements and improve patient outcomes.

What you will do

• Act as the primary point of contact for internal IT requests, incidents, and service inquiries.
• Manage onboarding and offboarding processes, including account creation and equipment setup.
• Support and administer Google Workspace, including user accounts, groups, and security settings.
• Administer and support Atlassian tools (Jira, Confluence), including user access and basic configuration.
• Support Apple macOS environments, including device setup, troubleshooting, and user assistance.
• Manage devices and enrollment through Apple Business Manager and MDM solutions.
• Document IT procedures and automate workflows related to onboarding, offboarding, and access management.

Requirements

• Around 1 year of experience in a service desk, IT support, or helpdesk role.
• Basic hands-on experience with Google Workspace administration.
• Familiarity with Atlassian tools such as Jira and Confluence.
• Experience supporting macOS users and common desktop applications.
• Basic understanding of identity and access management concepts.
• Strong troubleshooting skills and clear written and verbal communication.

Nice to have

• Experience with Apple Business Manager and device management workflows.
• Exposure to MDM solutions for macOS.
• Basic scripting or automation experience (e.g., Bash, Python, or workflow tools).
• Experience documenting processes or maintaining internal knowledge bases.

Culture & Benefits

• Join a pioneering Healthtech company dedicated to revolutionizing drug development through AI.
• Work with a team of seasoned clinical research professionals, data scientists, and AI experts.
• Opportunity to improve internal IT services through documentation, process improvement, and automation.
• Ensure a high level of responsiveness, professionalism, and customer service for all internal users.