Technical Operations Engineer (Fintech)

TL;DR

Technical Operations Engineer (Fintech): Providing comprehensive support across all areas of the business, troubleshooting applications, services, and infrastructure issues with an accent on verifying and documenting issues and bugs for accurate tracking and escalation. Focus on collaborating with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.

Location: Madrid Office - Hybrid: 4 days in the office, 1 day working from home

Salary: Competitive salary and benefits package

Company

hirify.global is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.

What you will do

• Troubleshoot applications, services, and infrastructure issues reported by end-users.
• Verify and document issues and bugs for accurate tracking and escalation.
• Manage incidents, including communication with stakeholders and coordination with development teams.
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
• Work with software development engineers to enhance processes and conduct code reviews.
• Perform on-call duties on a rotating basis to address high-severity incidents and critical issues.

Requirements

• Experience providing Level 2 (L2) support in a tech-driven business environment.
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.
• Excellent written and interpersonal communication skills, along with a willingness to uphold hirify.global's values.
• English proficiency is required.

Nice to have

• Familiarity with AWS and/or Google Cloud, and Linux administration.
• Knowledge of Spanish or Portuguese.
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability.

Culture & Benefits

• Competitive salary and benefits package.
• Discretionary bonus based on performance.
• Continued personal development through training and certification.
• Open Source-friendly, following Open Source principles in internal projects and encouraging contributions to external projects.