Manager Operational Delivery (Configuration Management Database)

TL;DR

Manager Operational Delivery (Configuration Management Database): Lead the delivery, governance, and continual improvement of the Configuration Management Database (CMDB), ensuring accuracy and integrity of configuration data. Focus on enabling efficient Information Technology Service Management (ITSM) processes and aligning configuration management policies with organizational goals.

Location: Veldhoven, Netherlands

Company

hirify.global is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.

What you will do

• Perform day-to-day operational and managerial tasks related to process activities.
• Ensure CMDB accuracy and integrity through exception reporting of reconciliation, normalization, and data quality.
• Review and approve all changes to configuration items (CIs) and configuration management (CM) master data where applicable.
• Monitor and report on CMDB health and performance through KPIs and dashboards.
• Support audits, compliance activities, and risk assessments related to configuration data.
• Align CMDB efforts with broader ITSM/ITOM processes including Change, Incident, and Asset Management.

Requirements

• Proven experience (8+ years) in IT Service Management with a focus on CMDB delivery and configuration management.
• Deep understanding of the ITIL framework, especially Configuration Management.
• ITIL v4 Foundation certification (Intermediate or Expert preferred).
• Strong experience with ServiceNow CMDB (ServiceNow Certified Specialist -CMDB).
• Hands-on experience with automated discovery tools (e.g., ServiceNow Discovery, SCCM, ADDM).
• Familiarity with reporting and analytics tools such as Spotfire or ServiceNow Performance Analytics.

Nice to have

• Project Management certification (PMP, PRINCE2) is a plus

Culture & Benefits

• Offers opportunities for professional development and certification.
• Chance to work with cutting-edge ITSM/ITOM technologies.
• Collaborative and inclusive work environment.