User Researcher (Engineering Experience & Platforms)

TL;DR

Senior User Researcher (Engineering Experience & Platforms): Measuring and gathering insights on the Engineering Experience to help product teams deliver better product experiences with an accent on uncovering and prioritizing underlying opportunities or problems through independent qualitative and quantitative research. Focus on shaping the vision for complete digital customer journeys and setting up developer experience metrics to measure usability and satisfaction for internal platforms.

Location: Hybrid way of working, partly from home and partly from the office in The Hague, Netherlands.

Company

NN Group is an international corporate supporting over 20 million customers, with a focus on a human-centric approach and an international working environment.

What you will do

• Independently initiate and conduct qualitative and quantitative customer and user research.
• Help shape the vision that leads to complete digital customer journeys.
• Create clear research proposals and solid test plans.
• Convince stakeholders of sound research importance and ensure insights are implemented.
• Set up developer experience metrics to measure usability and satisfaction.
• Collaborate closely with product managers, product owners, UX designers, and engineers.

Requirements

• At least 8 years of experience in user research.
• Academic background in Psychology, Human-Computer Interaction, or similar.
• Strong knowledge of Design Thinking and excellent empathy skills.
• Entrepreneurial and innovative mindset with a hands-on attitude.
• Excellent communication, collaboration, and influencing skills.
• Affinity and interest in software development and engineering.
• Must be able to work in a hybrid setup from The Hague, Netherlands.

Nice to have

• Experience with or knowledge of frameworks like DORA, SPACE, and DevEx.
• Experience with setting up and interpreting developer experience metrics (such as CSAT) for internal platforms.

Culture & Benefits

• Competitive hourly rate for a freelance assignment until the end of 2026.
• Hybrid working model.
• International working environment with loads of knowledge sharing.
• NS Business card, 13th month and holiday allowance, 27 leave days and 1 Diversity Day.
• Culture guided by values: care, clear, commit, fostering diversity, equity, and inclusion.