Technical Account Manager (Latam Core)

TL;DR

Technical Account Manager (Latam Core): Serving as a technical liaison for strategic B2B partners, integrating Product, Engineering, Supply, and Customer Experience teams with an accent on ensuring clear, consistent, and reliable support for technical inquiries and strategic growth initiatives. Focus on validating incoming issues, structuring comprehensive problem reports, and coordinating effectively with engineering to ensure timely resolutions.

Location: Remote (Colombia)

Company

hirify.global is a travel platform leveraging data and machine learning to bring transparency, flexibility and savings to travelers globally via its app, website, and B2B solutions (HTS).

What you will do

• Serve as the primary technical point of contact for multiple B2B partners, translating inquiries into actionable requests.
• Assess and validate reported issues before escalating to engineering, using internal tools, dashboards, and SQL to investigate technical or data-centric questions.
• Manage and prioritize requests across multiple partners, balancing urgency and engineering bandwidth.
• Improve intake workflows and refine escalation paths to create consistency across partners.
• Coordinate with stakeholders across product, engineering, supply, and customer experience teams.

Requirements

• Experience serving as the primary technical point of contact for multiple B2B partners.
• Experience assessing and validating reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights.
• Experience using internal tools, dashboards, and SQL to investigate technical or data-centric questions.
• Strong skills in managing and prioritizing requests across multiple partners, balancing urgency and engineering bandwidth.

Culture & Benefits

• Well-funded startup with competitive salary and pre-IPO equity packages.
• Unlimited PTO and Carrot Cash travel stipend.
• Group medical and dental insurance, life insurance with short and long term disability coverage, and telemedicine services.
• Generous parental leave.
• Flexdesk Access Pass & Work-from-home stipend.