Technical Account Manager

TL;DR

Technical Account Manager (Project Management): Managing and advising strategic enterprise customers on hirify.global automation platform adoption and technical success with an accent on customer engagement, technical advisory, and automation program maturity. Focus on designing and guiding enterprise automation programs, infrastructure planning, and technical health checks to maximize business value.

Location: Must be based in Turkey, Istanbul

Company

hirify.global is a leading enterprise software company focused on automation technology to transform how the world works.

What you will do

• Own customers' technical success with the hirify.global Platform and be a core member of their account teams.
• Strategize and execute adoption plans delivering exceptional business value.
• Provide technical advisory, infrastructure planning, installation, upgrades, and troubleshooting.
• Conduct design and code reviews and perform technical health checks of automation programs.
• Collaborate with product support and subject matter experts to resolve escalated issues.
• Develop and improve team processes and methodologies in an agile manner.

Requirements

• A degree in Computer Science or relevant field.
• Minimum 5 years programming experience in .NET / Java applications.
• Fluency in written and spoken English and Turkish.
• Experience in technical account management or consulting with customer-facing roles.
• Willingness to travel up to 25% for client interactions.
• Location requirement: Must be based in Istanbul, Turkey.

Nice to have

• Experience with hirify.global, Automation Anywhere, Blue Prism, Pega, or Nice platforms.
• SaaS and cloud technology experience.

Culture & Benefits

• Flexible work arrangements including hybrid, office-based, and remote options depending on team needs.
• Inclusive and diverse workplace with equal opportunity policies.
• Support for reasonable accommodations and respect for privacy rights.