Technical Support Engineer

TL;DR

Technical Support Engineer: Investigating and resolving integration issues for financial products with an accent on root cause analysis, scope quantification, and cross-functional collaboration. Focus on managing critical technical issues from symptom to resolution while ensuring customer satisfaction.

Location: Remote (United States, with salary zones for New York City, San Francisco Bay Area, Los Angeles, Seattle, Washington D.C., Austin, Boston, Denver, Houston, Portland, Sacramento, San Diego, Raleigh-Durham, and all other US cities).

Salary: $73,872–$110,000 a year

Company

hirify.global builds tools and experiences for developers to create products, empowering the transformation of financial interactions for millions of people across 12,000 financial institutions.

What you will do

• Respond to customer tickets via Zendesk, meeting quality standards.
• Troubleshoot customer issues using internal tools and escalate to Engineering or Partnership teams.
• Work on projects to improve internal and external processes.
• Contribute to brainstorming and project execution (tooling, documentation).
• Assist Go-to-Market teams with customer escalations.
• Collaborate with EPD teams on issue resolution.

Requirements

• 2+ years of experience in a customer-facing role.
• 6+ months of experience working with REST APIs, SQL, CSS, HTML, and a coding language (Javascript or Python).
• Knowledge of ticketing systems (e.g., Zendesk, Jira) and data visualizations (e.g., Mode).
• Strong written and verbal communication.
• Self-starter mentality and ability to work independently.

Nice to have

• 6+ months of experience supporting technical projects and/or process improvement.
• Genuine interest and passion for Support.

Culture & Benefits

• Commitment to providing a world-class customer experience.
• Focus on unlocking financial freedom for everyone.
• Empathy, collaboration, and customer-centric approach.
• hirify.global is an equal opportunity employer valuing diversity.
• Committed to providing reasonable accommodations for candidates with disabilities.