Operational Data And Insights Manager

TL;DR

Operational Data and Insights Manager: Establishing a framework to review, prioritize and streamline demand intake for data analytics and insight generation with an accent on defining and scaling the federated resource model. Focus on providing training and guidance on access to and consumption of data and input into shaping the Data transformation program and business owner for the Operational Insights project.

Location: Hybrid working 3 days together 2 wherever in London, Birmingham, Bristol or Manchester

Salary: competitive + benefits

Company

BT is a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes.

What you will do

• Establish a framework to review, prioritize and streamline demand intake for data analytics and insight generation
• Develop dashboarding / reporting to provide an overview of analytics by domain making data insights more discoverable
• Proactively identify data-driven insights that can improve customer experience
• Collaborate with key stakeholders across business units and data domains to ensure buy-in and sponsorship of data insight initiatives.
• Champion continuous improvement initiatives to enhance and accelerate quality insights from data
• Mentor and coach a team of professionals, fostering growth and maintaining a high-performing team capable of executing the data management strategy.

Requirements

• Stay updated on the latest industry trends and advancements on data governance and analytics tools and techniques
• Familiar with Data Governance frameworks (e.g. DAMA).
• Knowledge of data models, lineage, and enterprise data platforms.
• Excellent analytical, problem-solving, and communication skills.
• Proven experience in leading data insight / data governance.
• Strong understanding of data frameworks, applications, processes and principles

Culture & Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• World-class training and development opportunities