Customer Support Tech Operations Manager

TL;DR

Customer Support Tech Operations Manager: Owning the administration, configuration, and optimization of customer support platforms, including ticketing systems, chat, bots, CRM, and reporting tools with an accent on system hygiene, documentation, and change logs. Focus on identifying operational bottlenecks caused by tooling or process design and implementing practical fixes.

Location: An opportunity to work remotely or in a modern and welcoming office in Riga

Salary: EUR 4000-4900 gross, depending on work experience, education, and skills

Company

FYUL is the engine that powers on-demand commerce at global scale through the merger of hirify.global, Printify, and Snow Commerce.

What you will do

• Own administration, configuration, and optimization of customer support platforms.
• Manage user roles, permissions, views, workflows, automations, SLAs, and routing logic.
• Act as the primary point of contact for system incidents, outages, and bugs affecting support operations.
• Run day-to-day tech operations for support, including queue setup, channel launches, and tooling updates.
• Design and maintain automations to reduce manual work and improve resolution speed and accuracy.
• Translate operational needs into clear technical requirements.

Requirements

• Strong experience in customer support tech operations or systems administration.
• Deep hands-on knowledge of customer support platforms.
• Experience managing complex workflows, automations, integrations, and permissions.
• Solid understanding of tech support operations and back-office processes.
• Comfortable troubleshooting technical issues independently.
• Strong documentation and process discipline.

Culture & Benefits

• A global, inclusive team that’s as supportive as it is ambitious.
• Flexible working hours (start your day as late as 11 AM).
• Private health insurance.
• 2 extra paid days off to focus on your mental or physical well-being.
• Internal and external learning opportunities.
• Exciting team-building events and parties.