Federal RevOps Specialist (AI)

TL;DR

Federal RevOps Specialist (AI): Building and optimizing Salesforce-based revenue operations for federal processes with an accent on Sales Cloud and Service Cloud administration, process & policy definition, and reporting & analytics. Focus on managing data integrity, streamlining end-to-end processes, and supporting sales team enablement for an AI-era data platform.

Location: Remote within the US or onsite in Campbell or New York. Must be a US Citizen.

Company

hirify.global is a data platform company for the AI era, building enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets for real-time data analysis and AI training.

What you will do

• Serve as primary business analyst for Salesforce Sales Cloud and Service Cloud, including user setup, permission sets, queues, and profiles.
• Create and manage Salesforce workflows, assignment rules, escalation rules, auto-response rules, and approval processes.
• Build and maintain custom reports and dashboards for support leadership and stakeholders.
• Document configuration, processes, and support materials for training and governance.
• Provide day-to-day Salesforce support and deliver onboarding/training sessions to the Sales organization.
• Own or contribute to cross-functional initiatives like Salesforce user administration and SFDC process management.

Requirements

• 5 years of experience administering Salesforce, with a strong focus on Service Cloud and Customer Community.
• Salesforce Administrator Certification required.
• Proficient in Salesforce configuration (Flows, page layouts, Lightning App Builder, validation rules).
• US Citizenship (only) required; dual citizenship not allowed.
• Strong understanding of support processes and metrics (e.g., SLAs, CSAT, case lifecycle).
• Strong understanding of Agile Methodology.

Nice to have

• Sales and Service Cloud Consultant certification.
• Experience supporting a global customer-focused team.
• Enterprise software or high-tech industry experience.

Culture & Benefits

• Opportunity to be part of a fast-growing infrastructure company at the center of the AI revolution.
• Customer-first mentality and a team of fearless VASTronauts.
• Culture of transparency and direct feedback.
• Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts.
• Strong executive presence, communication, and facilitation skills.
• Ability to research, understand, distill, and communicate complex business issues.