TL;DR

Salesforce Lead Business Analyst (Fintech): Owns business analysis, stakeholder alignment, and basic team leadership on a customer‑facing Salesforce program for an online pharmacy, translating complex HLS workflows into clear, testable requirements. Focus on software requirements validation, UAT, and ensuring delivery quality while guiding a small BA/QA pod.

Location: Primary onsite or remote with periodic travel in USA

Company

%hirify_global% is a company delivering services.

What you will do

Elicit, document, and manage user stories, acceptance criteria, and process maps across contact‑center, prescription intake, benefits verification, refills, and case management.
Establish RTM and coverage from business requirements to functional/non‑functional tests, ensuring scope clarity and change control for Salesforce features.
Plan and run UAT; define entry/exit criteria; coordinate defect triage; prepare go/no‑go packets and business sign‑off.
Maintain standards, templates, and definition‑of‑done across BA/QA deliverables; review story quality, test coverage, and evidence for auditability.
Facilitate workshops/playbacks; align pharmacists/ops, care teams, IT, and compliance; escalate trade‑offs in simplicity, usability, risk, and maintainability.
Provide day‑to‑day direction to testers and developers; coach on backlog hygiene, story slicing, and stakeholder communication; coordinate with PM/Scrum Master.

Requirements

7+ years in Business Analysis / Product Owner roles, including 3+ years on Salesforce programs.
Proven experience validating software requirements, setting RTM, and driving UAT for Salesforce.
Hands‑on with Service Cloud contact‑center workflows and Health Cloud patient/case management; familiarity with Data Cloud concepts.
Strong facilitation and client‑facing communication; ability to lead small pods and maintain delivery quality standards.

Nice to have

Salesforce certifications (Business Analyst, Administrator, Platform App Builder); HLS Cloud and Data Cloud credentials a plus.
Experience specifying and testing Salesforce‑aligned agents (Agentforce), including prompt engineering and guardrail design.
Experience in working with projects with executives stakeholder visibility
Exposure to telephony/omni‑channel, accessibility, and performance considerations in customer‑facing programs.

Culture & Benefits

Agile/Scrum delivery.
Distributed onshore/nearshore/offshore team.
Close collaboration with PM/Scrum Master, Architects, and QA Lead.
Acts as the daily voice to business stakeholders for scope, quality, and release readiness.