Senior Manager, Customer Success

TL;DR

Senior Manager, Customer Success: Leading a team of Customer Success Managers to drive growth by ensuring customers effectively use hirify.global and its AI Agent Fin to reach their business goals with an accent on fostering long-term partnerships and delivering unmatched value. Focus on revenue expansion, retention, and resolving customer challenges to drive positive customer outcomes.

Location: Expected to be in the office at least three days per week.

Salary: $203,875 - $251,550 (Greater Chicago Area)

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Hire, manage, and develop a High-Touch Customer Success team, fostering a culture of continuous learning, accountability, and excellence.
• Motivate the team to build trusted customer relationships and deliver clearly-defined value, driving consistent revenue growth.
• Own customer relationships to build rapport and resolve challenges, serving as an escalation point.
• Internally influence cross-functional partners to advocate for customer needs and opportunities, ensuring positive outcomes.
• Proactively forecast, track, and report on KPIs related to growth and retention across the portfolio.
• Leverage data insights to inform strategies and optimize team performance.

Requirements

• 2+ years of experience in a leadership role within Customer Success, Account Management, or a related field.
• 5+ years of experience as a CSM, Account Manager, or related customer-facing role at a B2B technology company.
• Demonstrated success in driving revenue growth and achieving portfolio targets.
• Exceptional relationship-building and communication skills with cross-functional partners and customers.
• Ability to identify, analyze, and find creative solutions to complex problems.
• Ability to drive clarity for the team amid shifting priorities in a fast-paced environment.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• Hybrid working policy - expected to be in the office at least three days per week.