Sr. Customer Success Manager (Fintech)

TL;DR

Sr. Customer Success Manager (Fintech): Building strong relationships with customers in the Americas, ensuring they realize maximum value from hirify.global solutions and driving long-term satisfaction and retention with an accent on customer onboarding and continued adoption. Focus on value realization, advocating for customer needs, and identifying growth opportunities within accounts.

Location: Remote-first work environment. Must be based in the US or Canada.

Salary: $127,500 – $150,000 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary.

Company

hirify.global is the world’s most loved real-time data platform.

What you will do

• Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.
• Drive the adoption of hirify.global Enterprise by identifying use cases that align with customer goals and objectives.
• Develop tailored success plans to guide customers on achieving their desired outcomes with hirify.global solutions.
• Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives.
• Track account health through regular check-ins, identifying and mitigating risks early.
• Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies.
• Experience managing customers within Banking/ Financial Services. Retail or Healthcare exposure also a plus.
• Strong understanding of cloud services, data platforms, or related technologies. Familiarity with hirify.global or NoSQL databases is a plus.
• Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention.
• Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences.

Nice to have

• Experience with hirify.global or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)

Culture & Benefits

• Remote-first work environment with a flexible schedule.
• Opportunities for professional growth and career development.
• A dynamic, collaborative, and innovative work culture.
• Competitive compensation and benefits package, including 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits.
• The chance to work with cutting-edge technology and a world-class team.