Community Manager (Social Media)

TL;DR

Community Manager (Social Media): Managing social communities and content delivery for client accounts with an accent on proactive engagement, sentiment tracking, and content performance reporting. Focus on ensuring brand-safe community interactions, managing content scheduling, and supporting campaign planning.

Location: Hybrid role, based in our London office 1-2 days per week. Must be available to attend client meetings and events in London and beyond on a regular basis.

Company

hirify.global is an agency recognized as one of Campaign Magazine's Best Places to Work.

What you will do

• Own day-to-day management of social channels, ensuring communities are well cared for and brand-safe.
• Lead community management, including proactive and reactive engagement, moderation, and sentiment tracking.
• Monitor conversations and cultural moments, flagging risks and opportunities.
• Deliver social content assets like monthly content calendars and projects.
• Manage content scheduling using tools like Sprout Social and native platform tools.
• Support the end-to-end running of social projects, managing timelines and deliverables.
• Report on content and community performance, gathering insights and shaping future approaches.

Requirements

• Knowledge of social best practice across key platforms including Meta, TikTok, YouTube, LinkedIn and Pinterest.
• Deep understanding of how comments, DMs, replies, and trends work across platforms.
• Excellent project management skills, strong attention to detail, and ability to take ownership over projects and deadlines.
• Understanding of what makes great social content, and awareness of trends and developments in the social space.
• Professional client etiquette across email, calls and face-to-face.
• Previous experience in a social media or content-related marketing role.

Nice to have

• Knowledge of additional social platforms such as Reddit, Discord, Twitch.
• Previous experience in an agency environment, or managing multiple stakeholders.
• Experience working with social media management tools.
• Awareness of paid social media and experience working with influencers.

Culture & Benefits

• Named in Campaign Magazine's Best Places to Work 7 years running.
• Private Healthcare & Life Insurance.
• 25+ Days Holiday.
• Team Minibreaks in the UK and abroad.
• Regular Socials with an Open, Engaged & Inspirational Culture.