Senior Strategic Services Consultant (SaaS)

TL;DR

Senior Strategic Services Consultant (SaaS): Partnering with enterprise customers to develop long-term strategies and manage complex projects, delivering expert consultation to optimize processes and improve ROI. Focus on aligning business objectives with hirify.global solutions, managing customer expectations, and identifying account growth opportunities.

Location: Australia

Company

hirify.global is the world's only all-in-one productivity platform that flexes to the way people want to work.

What you will do

• Lead the creation of strategic roadmaps for clients, aligning business objectives with hirify.global solutions.
• Provide expert consultation to optimize processes, improve ROI, and enhance operational efficiency.
• Identify initiatives to manage customer expectations and satisfaction, including discovery, recommendations, project management, and enablement.
• Gather functional and technical requirements and map them to hirify.global solutions, including scoping integrations with the Services Integration team.
• Partner with Sales, Solution Engineering, Success, Support, and Product teams to understand use cases, transfer knowledge, and provide feedback.

Requirements

• 2-3 years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant.
• Strong project management skills.
• At least 2 years of experience implementing new technology for medium and large organizations.
• Strong problem-solving skills.
• Superb written and verbal communication skills.

Nice to have

• Experience in SaaS, PPM software, or collaborative work management tools.
• Experience with enterprise solutions such as JIRA, ServiceNow, SFDC, Oracle, SAP, Workday, Netsuite, etc.
• Experience building technical integrations via API, middleware, or PaaS tools.

Culture & Benefits

• Opportunity to learn, use, and pioneer AI.
• Work with a bold, innovative team that’s redefining what’s possible.
• Assess every candidate based on the potential impact they can have.
• Support each person’s journey to build their boldest career.