Customer Success Manager, Smb (Saas)

TL;DR

Customer Success Manager, SMB (SaaS): Managing a large book of business and guiding Teams and Business customers through established best practices, demonstrating an understanding of their structure and needs. Focus on increasing awareness of customer needs and priorities, driving towards their adoption goals through proactive and reactive customer engagement.

Location: Remote UK

Company

hirify.global is building the foundation for a safe, productive digital future, innovating the market-leading enterprise password manager and pioneering Extended Access Management.

What you will do

• Manage a large book of business in a Customer Success role.
• Guide customers through their lifecycle via email, webinars, and customized sessions, making prescriptive recommendations.
• Support customers through the annual renewal process, engaging early to support timely renewals with customer satisfaction in mind.
• Hand off cross-sell/upsell opportunities to Account Executives.
• Contribute to the success of the Customer Success team through team goals and metrics.

Requirements

• Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment.
• Strong communication skills over email, phone, or video call.
• Experience helping people or businesses use software to be more productive and efficient.
• Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions.
• Experience with a CRM like Gainsight.

Nice to have

• Personal experience with hirify.global or cybersecurity.

Culture & Benefits

• Prioritize collaboration, clear and transparent communication, and receptiveness to feedback.
• Generous PTO policy.
• Remote-first work environment.