Customer Success Director (Smb) (SaaS)

TL;DR

Customer Success Director (SMB) (SaaS): Responsible for leading Customer Success Managers, ensuring value delivery, and driving customer lifecycle execution across SMB accounts with an accent on customer onboarding, retention, and expansion. Focus on data-driven monitoring, strategic collaboration with executives, and operating autonomously in a fast-paced environment.

Location: Hybrid in Costa Rica

Company

hirify.global is a global company that offers Software and Digital Engineering solutions.

What you will do

• Lead and manage Customer Success Managers to meet onboarding, renewal, expansion, and ARR targets.
• Own customer lifecycle execution to ensure value delivery, product adoption, and exceptional customer experience.
• Monitor dashboards, metrics, and customer health data to identify risks and implement corrective actions.
• Collaborate with executives and cross-functional teams to drive outcomes and support business growth.

Requirements

• Customer Success leadership experience within a SaaS subscription and recurring revenue model.
• Strong ability to build, develop, and scale high-performing Customer Success teams.
• Expertise in driving customer adoption, retention, expansion, and lifetime value.
• Advanced stakeholder management skills with executive-level customers.
• Strong analytical mindset with experience using metrics, dashboards, and customer health scoring.

Culture & Benefits

• hirify.global hires professionals based solely on their skills.
• The company does not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.