Associate Customer Success Manager (Fintech)

TL;DR

Associate Customer Success Manager (Fintech): Drives successful adoption and expansion of hirify.global's workflow solutions for strategic clients, focusing on value creation and revenue retention. Focus on leveraging Governance, Risk & Compliance knowledge to increase product usage and identify upsell opportunities.

Location: Onsite in Gdynia, Poland

Salary: PLN 91,000–169,000 annually

Company

hirify.global is a diversified global financial markets infrastructure and data business, headquartered in the United Kingdom.

What you will do

• Define business outcomes and orchestrate success plans inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
• Build and maintain strong relationships with business decision makers and users within each account to influence adoption.
• Use Governance, Risk & Compliance specialist knowledge to demonstrate and educate customers on relevant functionality and content.
• Develop and execute retention strategies as part of the customer success plan.
• Interpret and take action on usage information, focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities.
• Identify and investigate account opportunities for optimal renewal and upsell.

Requirements

• Bachelor's or Master’s Degree in Economics, Finance, Business Administration, Financial Engineering or related fields.
• Minimum 2-4 years of experience in the banking sector, preferably in Governance, Compliance, and Risk workflows.
• Expert knowledge and experience of Compliance & Risk in financial institutions, including KYC, AML, and other related regulations in EU.
• Technology-savvy, with an understanding of financial markets, industry trends, and customers' business models.
• Strong interpersonal skills with an ability to establish trusted advisor relationships.
• Fluent in English, Polish, French, Arabic or a good combination of those languages.

Culture & Benefits

• Part of a dynamic organization of 25,000 people across 65 countries.
• Our values of Integrity, Partnership, Excellence and Change shape how we work.
• Embrace diversity and encourage a wealth of avenues for personal growth and skill development.
• Committed to sustainability across our global business and partnership with customers on their sustainability objectives.
• Offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Opportunity to get involved with the hirify.global Foundation through fundraising and volunteering.