TL;DR

Senior Account Manager (SaaS, Insurance): Owning and developing key customer relationships for a no-code insurance SaaS platform with an accent on long-term satisfaction, retention, and value realisation. Focus on strategic alignment, delivery coordination, and translating technical capabilities into business value within the insurance industry.

Location: Remote from Poland or onsite in Wrocław, Poland

Company

%hirify_global% is a no-code insurance SaaS software provider with a global reach, aiming to digitalise and connect the $4 trillion insurance industry.

What you will do

Own and develop key customer relationships, acting as a trusted advisor and leading customer communication.
Support delivery execution by collaborating with Client Delivery Lead and technical teams.
Provide high-level technical guidance on the %hirify_global% platform, translating technical concepts to business context.
Identify risks, dependencies, and opportunities impacting delivery, adoption, and customer success.
Drive platform adoption, value realisation, and customer satisfaction, supporting renewals, upsell, and cross-sell.
Mentor Account Managers and contribute to best practices within the team.

Requirements

Proven experience in B2B Account Management or Customer Success, ideally in SaaS environments.
Experience managing complex, long-term customer relationships.
Strong stakeholder management and senior customer-facing communication skills.
Ability to understand IT systems, technical concepts, and SaaS delivery models.
Fluency in English and Polish.
Familiarity with Jira or similar tools.

Nice to have

Insurance industry experience.

Culture & Benefits

Flexible working time and place, focusing on results.
Health insurance or sports compensation.
Flat organizational structure with no corporate hierarchy.
Supportive managers and friendly colleagues.
Family- and employee-friendly employer.
Opportunity to innovate and be part of the insurance market digital transformation.