Customer Success Engineer (Observability & Security)

TL;DR

Customer Success Engineer (Observability & Security): Acts as a trusted advisor to drive customer outcomes and value with hirify.global solutions, with an accent on the entire customer success lifecycle from onboarding to expansion. Focus on building data pipelines, developing new use cases, and maintaining stakeholder relationships in large enterprises.

Location: Remote (Seattle, Washington or Pacific Northwest)

Salary: $110,000–$175,000

Company

hirify.global is a rapidly growing product company that acts as a data engine for IT and Security, trusted by major companies to solve pressing data needs.

What you will do

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted hirify.global expert as customers build out data pipelines to transform data in their organization.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs.
• Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
• Keep a pulse on customer initiatives, troubleshooting efforts, and hirify.global certification progress.
• Communicate and collaborate cross-functionally as the voice of the customer with sales, marketing, product, experience, and engineering teams.

Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• Customer-first mindset with excellent communication and relationship management skills.
• Proven track record working with large complex enterprises and developing relationships in a high growth environment.
• Experience with Observability, Logs, Metrics, IT Operations and Security, with a deep understanding of managing data pipelines.
• Proven ability to drive continuous product value by developing new use-cases.
• Quick learner with good technical and problem-solving skills.
• Willingness to travel as needed (up to 25%).
• Must live in Seattle or Pacific Northwest (PnW).

Nice to have

• Data Engineering/Analytics platform administrator/architect experience (e.g., Splunk, Elastic, Datadog, Snowflake).
• Solid technical understanding of managing customers through Customer Success Platforms (e.g., GainSight or PlanHat).
• Working knowledge of major cloud providers (AWS, Azure, GCP).
• Experience working remotely.

Culture & Benefits

• Remote-first company empowering employees.
• Collaborative, curious, and motivated team members.
• Generous benefits package including health, dental, vision, short-term disability, and life insurance.
• Paid holidays and paid time off.
• Fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.
• Commitment to diversity and inclusion.