Customer Success Consultant (Fintech)

TL;DR

Customer Success Consultant (Fintech): Resolving technical issues for customers regarding payment terminals with an accent on diagnostics, troubleshooting, and customer satisfaction. Focus on providing efficient solutions, maintaining detailed interaction records, and collaborating on complex escalations.

Location: Hybrid in Stockport, United Kingdom, with remote work on weekend shifts.

Salary: £25,396

Company

hirify.global Inc. is a leading provider of payment technology and software solutions.

What you will do

• Act as the first point of contact for customers experiencing technical issues with payment terminals.
• Diagnose and troubleshoot technical problems to provide efficient solutions.
• Offer exceptional customer service by actively listening and ensuring customer satisfaction.
• Develop a deep understanding of payment terminal products and technical advancements.
• Maintain detailed records of customer interactions, including issues and resolutions.
• Collaborate with colleagues and other departments to escalate and resolve complex technical issues.

Requirements

• Previous customer service experience, preferably in a fast-paced, high-pressure role.
• Ability to use multiple technical platforms simultaneously and strong IT skills.
• Strong problem-solving skills and technical aptitude.
• Excellent written and verbal communication and attention to detail skills.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work within specified shifts, including weekends.

Culture & Benefits

• Excellent Basic Salary of £25,396.
• Competitive Uncapped Commission structure.
• Opportunity to work from home during weekend shifts.
• In-depth Training and Development with career progression opportunities.
• Offices conveniently located near public transport links and on-site parking.
• Incredible events and incentives.