Customer Support Advisor

TL;DR

Customer Support Advisor: Supporting golf clubs across the UK with a market-leading club management system with an accent on troubleshooting queries, delivering training, and building customer relationships. Focus on problem-solving, maintaining accurate records, and ensuring customer retention within a fast-paced environment.

Location: Hybrid, Warwick, UK

Company

IntelligentGolf, part of the hirify.global Group, provides a market-leading club management system for golf clubs across the UK.

What you will do

• Support golf clubs via phone, email, and helpdesk.
• Troubleshoot queries and escalate development needs.
• Deliver online and in-person system training.
• Support customer onboarding and data set-up.
• Keep CRM and helpdesk records accurate.
• Build relationships to support customer retention.

Requirements

• Strong IT/web skills and a problem-solving mindset.
• Confident communication and great attention to detail.
• Customer-first attitude and a calm, professional phone manner.
• Knowledge and passion for golf is essential.
• Positive, proactive, and comfortable in a small, busy team.

Culture & Benefits

• Competitive salary and benefits package.
• 25 days holiday plus your birthday off.
• Private medical insurance (Bupa) and health cash plan.
• Life assurance and income protection.
• Enhanced parental leave and family wellbeing support.
• Perkbox discounts and perks.
• Generous pension contributions.
• Hybrid working model.