Support Analyst (Fintech)

TL;DR

Support Analyst (Fintech): Interacting directly with hirify.global’s client-base in Europe, addressing inbound requests/inquiries over emails. Focus on building strong customer relationships, providing timely and accurate support, and identifying areas for customer competency improvement.

Location: This role requires 3 days a week in our London based office

Company

hirify.global connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.

What you will do

• Build strong customer relationships with customers while providing excellent customer support.
• Provide timely and accurate front-line support for all customers that your support segment services.
• Proactively follow-up with your clients and stay actively engaged from the day a case is opened.
• Proactively review customer case data to identify where customers can improve competency.
• Take on additional projects to drive product improvement, engages with product teams as necessary.
• Reconcile cap table.

Requirements

• Fluent in English - both written and verbal - to communicate effectively with EU-based clients.
• Care deeply, genuinely, and passionately about client services and the role it plays in making a customer-centric company successful.
• Comfortable learning quickly and taking on new challenges.
• Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in a clear and concise manner.
• Highly organized with a strong attention to detail.
• We are unable to provide visa sponsorship at this time

Nice to have

• Experience in a fast paced, client facing environment is a plus!
• Experience learning new technologies, platforms, and systems is a plus!

Culture & Benefits

• We are looking for an individual to work alongside our hirify.global Europe Support team within our International Organization to help build the world’s next great financial infrastructure company.