Senior Customer Success Manager (Enterprise)

TL;DR

Senior Customer Success Manager (Enterprise): Responsible for helping clients achieve their desired outcomes through adoption of the product and data sets, with an accent on proactive relationship building and consultative support. Focus on managing a portfolio of global clients, realizing value, and supporting growth opportunities.

Location: Hybrid, 3 days/week in London, UK

Company

hirify.global is a company where you’ll find meaningful work, visible impact, and a culture that empowers you to do your best.

What you will do

• Establish and maintain strong relationships with key stakeholders and end users within each of your accounts.
• Consult clients on how to solve challenges / achieve desired outcomes with hirify.global.
• Create success plans to document and track the achievement of desired outcomes.
• Identify and support growth opportunities with your AM counterparts.
• Collaborate with CSEs to develop and execute strategies for lapsed user engagement, creation of onboarding collateral and project support.
• Be the voice of the customer and channel feedback to relevant departments.

Requirements

• Strong experience in a Customer Success, or Account Management role.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Strong Analytical skills with a high attention to detail.
• Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption.
• Ability to bring data to life with stories and present with confidence.
• Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.

Culture & Benefits

• Time to recharge – 25 days’ annual leave, plus office closures over the holidays.
• Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support.
• Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success.
• Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget.
• Career growth – Accredited learning, leadership development, and global career mobility.
• Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.