TL;DR

Senior Customer Success Manager (Enterprise): Responsible for helping clients achieve their desired outcomes through adoption of the product and data sets, with an accent on proactive relationship building and consultative support. Focus on managing a portfolio of global clients, realizing value, and supporting growth opportunities.

Location: Hybrid, 3 days/week in London, UK

Company

%hirify_global% is a company where you’ll find meaningful work, visible impact, and a culture that empowers you to do your best.

What you will do

Establish and maintain strong relationships with key stakeholders and end users within each of your accounts.
Consult clients on how to solve challenges / achieve desired outcomes with %hirify_global%.
Create success plans to document and track the achievement of desired outcomes.
Identify and support growth opportunities with your AM counterparts.
Collaborate with CSEs to develop and execute strategies for lapsed user engagement, creation of onboarding collateral and project support.
Be the voice of the customer and channel feedback to relevant departments.

Requirements

Strong experience in a Customer Success, or Account Management role.
Strong interpersonal skills and experience building strong internal and external relationships.
Strong Analytical skills with a high attention to detail.
Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption.
Ability to bring data to life with stories and present with confidence.
Customer focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.

Culture & Benefits

Time to recharge – 25 days’ annual leave, plus office closures over the holidays.
Health & wellbeing – Health cash plan, enhanced family benefits, carer days, and mental health support.
Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success.
Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget.
Career growth – Accredited learning, leadership development, and global career mobility.
Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.