Client Support Analyst (Fintech)

TL;DR

Client Support Analyst (Fintech): Providing effective and timely support to customers in relation to hirify.global Quantitative Analytics (LQA) product suite and service with an accent on enquiry resolution and customer satisfaction. Focus on resolving issues using sophisticated information systems and providing timely updates to customers.

Location: Divyasree Technopolis, Bangalore, India or CitiPlaza, Taguig City, Philippines

Company

hirify.global is a leading global financial markets infrastructure and data provider.

What you will do

• Respond to customer inquiries regarding product functionality and resolve queries efficiently.
• Log and classify all calls and requests in the customer relationship management system.
• Manage the resolution process for customers relating to data and applications.
• Track inquiry resolution progress and proactively update customers.
• Identify and escalate problems affecting multiple customers or the timely resolution of inquiries.
• Contribute to the Frontline Support team and achievement of its goals.

Requirements

• University degree or equivalent experience in IT, Mathematics / Financial Engineering, or equivalent technical qualifications.
• Experience in a customer service or contact center environment preferred.
• Knowledge of SQL and relational database management systems (RDBMS).
• Ability to communicate effectively in English with customers and colleagues.
• Flexibility with work hours, including rotational shift work, weekends, and holidays.
• Understanding of client needs and focus on delivering results.

Nice to have

• Knowledge of APIs and programming languages such as Python, R, etc.
• Knowledge of desktop and enterprise infrastructure.

Culture & Benefits

• Diverse, equitable, and inclusive work environment.
• Encouragement of new ideas in a collaborative and creative culture.
• Commitment to sustainability across the global business.
• Tailored benefits and support, including healthcare and retirement planning.
• Paid volunteering days and wellbeing initiatives.