Customer Service Representative

TL;DR

Customer Service Representative: Providing concierge-level customer support for IT problems with an accent on solving technical issues and handling escalations. Focus on learning various platforms, earning certifications, and interacting with senior co-workers to grow experience and skills.

Location: Hybrid in Gurugram, India. Willingness to work in Night Shifts / Rotational Shifts.

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for Fortune 100 clients globally.

What you will do

• Be the face and voice of hirify.global, helping customers solve problems.
• Provide interactive solutions via chat, email, and MS Teams.
• Work with back-office teams to handle escalations.
• Learn and get trained on various platforms, including Microsoft 365.
• Gain experience and insight into various job roles and career paths.

Requirements

• 0-1 year experience in customer service or technical support.
• Flexible to work in Voice and Chat Process.
• Willing to work in Night Shifts / Rotational Shifts.
• Willingness to Work from Office as per Hybrid Work Model in Gurugram.
• Windows 10 troubleshooting and excellent communication skills.

Nice to have

• Experience working with Windows, Mac, or Linux.
• Troubleshooting and problem-solving expertise.
• Support help desk experience.

Culture & Benefits

• Opportunity to start a career in IT with learning and certification opportunities (Google Cloud, Azure, Microsoft).
• Access to mentors and opportunities for career advancement within hirify.global.
• Focus on an equitable and inclusive culture through hirify.global Inclusion Networks.
• Benefits supporting well-being and employee learning programs.