Support Services Specialist (SaaS)

TL;DR

Support Services Specialist (SaaS): Providing support to premium clients by resolving issues and ensuring customer satisfaction, focusing on client relationships, process improvements, and team performance. Focus on workspace configuration, workflow validation, and escalated support to enable customers to unlock the value of hirify.global investments.

Location: Remote

Company

hirify.global is building a truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI.

What you will do

• Build a deep knowledge of the hirify.global product to provide contextualized support to strategic clients.
• Scope, validate, and optimize client workflows in order to enable adoption of the platform and drive renewals of both the product and the service.
• Work closely with clients to understand their use of hirify.global, their goals, and their processes.
• Become a trusted advocate for your users internally, representing their needs to key stakeholders at hirify.global.
• Troubleshoot incoming support requests and own their resolution, managing user expectations clearly throughout.
• Consult on client workflows to ensure they are maximizing on the value of the platform.

Requirements

• 2+ years prior experience in a consulting role, preferably with mid-market or enterprise customers.
• Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
• Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
• Exceptional ability to establish and cultivate relationships with clients across all levels of the organization.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in English

Nice to have

• An existing familiarity with the hirify.global product.
• Preferred experience in SaaS PPM software or collaborative work management (CWM).

Culture & Benefits

• Opportunity to learn, use, and pioneer AI in ways that shape not only hirify.global's product, but the future of work itself.
• Be part of a bold, innovative team that’s redefining what’s possible.