Support Specialist (Quality Assurance)

TL;DR

Support Specialist (Quality Assurance): Analyzing, troubleshooting, and resolving technical inquiries and requests for continuous testing products with an accent on license provisioning, customer experience, and cross-departmental coordination. Focus on providing timely customer support, managing end-to-end license operations, and maintaining accurate records.

Location: Hybrid work in Manila, Philippines (3x Onsite, 2x WFH)

Company

hirify.global is a market leader in continuous testing and quality engineering, offering a Software-as-a-Service product globally.

What you will do

• Analyze, process, troubleshoot, and resolve technical inquiries for products like Tosca, qTest, and NeoLoad.
• Handle end-to-end license operations, including creation, administration, and distribution of software licenses.
• Collaborate with customers and internal partners to ensure an excellent customer experience.
• Provide timely customer support via self-service portal, emails, chats, and calls.
• Help onboard new clients and resolve license-related issues.
• Analyze request and incident trends and coordinate across departments.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or Computer Engineering.
• Minimum 3+ years of experience in technical, application, product support, or license delivery in a customer-facing role.
• Strong understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) concepts.
• Excellent verbal and written communication skills to engage effectively with customers and partners.
• Customer-centric attitude with a structured approach to problem-solving.

Nice to have

• Knowledge of licensing technologies and delivery models.
• Proven experience applying ITIL best practices in technical support.

Culture & Benefits

• Hybrid work arrangement (3x Onsite, 2x WFH).
• Market competitive salary and success-oriented bonus.
• Day 1 HMO coverage with 2 free dependents.
• Opportunity to work with the market leader in model-based automation testing.
• Supportive and engaged leadership team, fostering core values like collaboration and problem-solving.