TL;DR

Trade Support Executive (Fintech): Providing technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff. Focus on problem solving, interacting with various people, and learning new technology with a positive attitude.

Location: PHL-Taguig City-CitiPlaza

Company

%hirify_global% is a leading global financial markets infrastructure and data provider.

What you will do

Investigate and resolve incoming client queries via phone and email, working with internal and external resolver teams.
Log all inquiries and accurately document client contact through to resolution in Salesforce CRM.
Provide clients with guidance on system functionality and workflow.
Identify and communicate urgent issues that may have associated P/L and franchise risk.
Build knowledge of the marketplace and keep up with current industry trends.

Requirements

Previous customer support experience within a highly pressurized environment.
Previous experience supporting customers by phone and email or chat.
Previous roles supporting Capital Markets and/or Forex trading workflows.
Knowledge of Active Directory Management and/or Infrastructure Network Engineering

Culture & Benefits

Be part of a team that values innovation, quality, and continuous improvement.
Be part of a collaborative and creative culture where new ideas are encouraged.
%hirify_global% offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
%hirify_global% Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.