Trade Support Executive (Fintech)

TL;DR

Trade Support Executive (Fintech): Providing technical and functional support for the application and its infrastructure, liaising with investment banks' business & technical staff. Focus on problem solving, interacting with various people, and learning new technology with a positive attitude.

Location: PHL-Taguig City-CitiPlaza

Company

hirify.global is a leading global financial markets infrastructure and data provider.

What you will do

• Investigate and resolve incoming client queries via phone and email, working with internal and external resolver teams.
• Log all inquiries and accurately document client contact through to resolution in Salesforce CRM.
• Provide clients with guidance on system functionality and workflow.
• Identify and communicate urgent issues that may have associated P/L and franchise risk.
• Build knowledge of the marketplace and keep up with current industry trends.

Requirements

• Previous customer support experience within a highly pressurized environment.
• Previous experience supporting customers by phone and email or chat.
• Previous roles supporting Capital Markets and/or Forex trading workflows.
• Knowledge of Active Directory Management and/or Infrastructure Network Engineering

Culture & Benefits

• Be part of a team that values innovation, quality, and continuous improvement.
• Be part of a collaborative and creative culture where new ideas are encouraged.
• hirify.global offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• hirify.global Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.