Technical Support Specialist

Формат работы

remote (только Philippines)

Тип работы

fulltime

Английский

Страна

Philippines

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Technical Support Specialist: Providing urgent and high-quality technical support to customers, with an accent on effective use of ticketing systems and balancing response speed with thoroughness. Focus on resolving complex customer issues and ensuring consistent service quality in a remote environment.

Location: 100% Remote within the Philippines, working in the Australia Eastern Timezone.

Company

hirify.global provides property management software for short-term rental businesses.

What you will do

Provide high-quality and urgent technical support to customers.
Utilize ticketing systems to manage and track customer interactions.
Balance the need for rapid responses with thorough problem resolution.

Requirements

Must reside in the Philippines.
Experience with a ticketing system (ideally Zendesk).
Ability to work within the Australia Eastern Timezone.

Culture & Benefits

Enjoy the freedom to work from anywhere within your country of residence (Philippines).
Opportunity to work in a fully remote environment.

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