Technical Account Manager

TL;DR

Technical Account Manager: Delivering solutions and driving performance with clients by providing technical support, troubleshooting issues, and educating them on products and features. Focus on resolving product escalations, improving system performance, and developing training materials to enhance user experience.

Location: Dallas, Texas, USA

Company

hirify.global delivers innovative payment solutions and is committed to inclusion.

What you will do

• Deliver solutions by identifying problems, researching answers, and guiding users through resolution steps.
• Provide first and second tier telephone, email, and remote support to customers.
• Test and evaluate potential new hardware and software products or services.
• Improve system performance by identifying issues and recommending changes.
• Provide direct, daily support to key clients by troubleshooting issues across applications and answering questions via email and phone.
• Report and manage any client impacting product escalations and collaborate with the product team for resolution.

Requirements

• 1-2 years of Technical Support experience (Phone Support preferable).
• 2+ years of Customer Service experience.
• Two-year degree in Information Technology or related experience.
• Knowledge of systems design and implementation in a database environment, communications networks, and technical and user-related aspects of a personal computer environment.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to learn quickly in a self-directed environment with minimal supervision.

Culture & Benefits

• Committed to creating a better tomorrow in the communities in which we live and work.
• Aspire to ensure fair treatment, access, opportunity and advancement for all team members.
• Believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.