Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Serving as a technical contact and augmenting customer support for a leading cybersecurity platform with an accent on technical problem-solving, customer issue escalation, and renewal risk management. Focus on leveraging internal expertise to provide effective solutions and ensure successful product renewals.

Location: Remote (Mexico)

Company

hirify.global is a global leader in cybersecurity, developing the world's most advanced AI-native platform to protect organizations.

What you will do

• Serve as a technical contact and augment customer support teams.
• Participate in the onboarding process for customers.
• Perform quarterly health checks and business reviews.
• Participate in TAM on-call rotation to answer customer inquiries and escalation requests.
• Escalate customer issues to management when appropriate.
• Drive support cases to ensure timely resolution of issues.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience working with Windows Operating Systems.
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Excellent customer service and strong technical problem-solving skills.
• Excellent communication skills, both written and verbal.
• Professional fluency with the English language.

Nice to have

• Bachelor’s Degree in a related field.
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks and volunteer opportunities to build connections.