TL;DR

Customer Support Specialist (Fintech): Providing top-notch assistance to users across various channels with an accent on prompt issue resolution, detailed record-keeping, and collaborative problem-solving. Focus on troubleshooting app-related issues, maintaining customer relationships, and contributing to service improvement.

Location: Remote, must be based in Brazil

Company

%hirify_global% is a fast-growing fintech startup that leverages blockchain technology to enable effortless and instant money transfers in over 50 countries.

What you will do

Provide exceptional customer support across multiple channels, including email, chat, and social media.
Respond to customer inquiries promptly and effectively, troubleshooting issues related to the app and services.
Maintain detailed and accurate records of customer interactions and resolutions in CRM.
Collaborate with internal product and engineering teams to resolve complex customer issues.
Help inform and implement customer support processes and best practices.
Monitor and analyze customer feedback to identify trends, report bugs, and suggest improvements.

Requirements

Proven experience as a Customer Support Specialist or similar role for at least two years.
Excellent communication skills, both written and verbal, with a solid ability to empathise with customers.
Strong problem-solving skills and the ability to think critically in high-pressure situations.
Experience with customer support software and CRM systems (e.g., Zendesk, Intercom, Salesforce).
Ability to work independently and manage multiple customer queries simultaneously.
English: B2 required.

Nice to have

Familiarity with fintech products or blockchain technology.

Culture & Benefits

Competitive salary and equity package.
Opportunity to be a core part of a fast-growing fintech startup.
Collaborative and innovative work environment with autonomy.
Professional growth opportunities, team offsites, and events.