Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing top-notch assistance to users across various channels with an accent on prompt issue resolution, detailed record-keeping, and collaborative problem-solving. Focus on troubleshooting app-related issues, maintaining customer relationships, and contributing to service improvement.

Location: Remote, must be based in Brazil

Company

hirify.global is a fast-growing fintech startup that leverages blockchain technology to enable effortless and instant money transfers in over 50 countries.

What you will do

• Provide exceptional customer support across multiple channels, including email, chat, and social media.
• Respond to customer inquiries promptly and effectively, troubleshooting issues related to the app and services.
• Maintain detailed and accurate records of customer interactions and resolutions in CRM.
• Collaborate with internal product and engineering teams to resolve complex customer issues.
• Help inform and implement customer support processes and best practices.
• Monitor and analyze customer feedback to identify trends, report bugs, and suggest improvements.

Requirements

• Proven experience as a Customer Support Specialist or similar role for at least two years.
• Excellent communication skills, both written and verbal, with a solid ability to empathise with customers.
• Strong problem-solving skills and the ability to think critically in high-pressure situations.
• Experience with customer support software and CRM systems (e.g., Zendesk, Intercom, Salesforce).
• Ability to work independently and manage multiple customer queries simultaneously.
• English: B2 required.

Nice to have

• Familiarity with fintech products or blockchain technology.

Culture & Benefits

• Competitive salary and equity package.
• Opportunity to be a core part of a fast-growing fintech startup.
• Collaborative and innovative work environment with autonomy.
• Professional growth opportunities, team offsites, and events.