Revenue Operations Analyst - Gainsight Administrator (Fintech)

TL;DR

Revenue Operations Analyst (Fintech): Orchestrating and scaling the operating rhythm for Customer Success and Implementation teams with an accent on Gainsight CRM administration, process deployment, and performance monitoring. Focus on aligning systems and workflows, tracking KPIs, and ensuring effective go-to-market readiness for product releases.

Location: Hybrid (Draper, UT or San Jose, CA). This role requires in-office work (Mon, Tues, Thurs) and candidates must be U.S. work authorized with no current or future sponsorship needs. Candidates must live within 45 miles of either office or be able to relocate to one of these locations by the start date. Fully remote work is not available.

Salary: $132,100 – $158,500 USD (San Jose)

Company

hirify.global empowers businesses by replacing outdated financial processes with innovative tools, helping them make smarter decisions and gain control of their operations.

What you will do

• Administer the Gainsight CS platform, including configuration and daily management.
• Represent the needs of Success and Support teams across cross-functional teams, managing intake and prioritization.
• Track KPIs to measure performance at individual, segment, and organizational levels.
• Own go-to-market and readiness initiatives for Customer Success, communicating product releases.
• Monitor account engagement, staffing ratios, and retention to support accurate forecasting models.
• Coordinate and support training programs for Success and Support teams to ensure strong product knowledge.

Requirements

• 3+ years of experience in Customer Operations within a SaaS or FinTech environment.
• 3+ years of experience in Operations, Program Management, or Field Enablement roles.
• 3+ years of experience administering Gainsight, or a Gainsight Associate Administrator (Level 3) Certification.
• Demonstrated experience independently managing cross-functional projects from planning through execution.
• Hands-on experience with Gainsight features such as Horizon Rules, Data Designer, and Journey Orchestrator.
• Proficiency in data analysis tools such as Tableau, Excel, and Google Sheets.

Nice to have

• Strong written and verbal communication skills, including presenting to senior leadership.
• Ability to lead system and operations projects from concept through deployment.
• Highly organized and self-directed, with the ability to work across all levels of the organization.

Culture & Benefits

• 100% paid employee health, dental, and vision plans.
• HSA & FSA accounts.
• Life Insurance, Long & Short-term disability coverage.
• 11+ observed holidays, wellness days, and flexible time off.
• Employee Stock Purchase Program with employee discounts.
• Wellness & Fitness initiatives.