Customer Account Manager

TL;DR

Customer Account Manager: Ensuring maximum health for hirify.global customers throughout their lifecycle, helping maximize adoption and become a hirify.global promoter. Focus on proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables.

Location: This role is available to candidates in Burnaby, Calgary or Toronto. Hybrid work environment, with expectation for local hirify.globalns (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.

Salary: $65,000 to $76,500 to $88,000 CAD

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

What you will do

• Proactively call outbound to hirify.global customers to ensure they are receiving value from hirify.global.
• Re-engage customers with hirify.global usage through your understanding of the product usage data, customer personas and the value available to our customers.
• Lead both individual and group strategy/training sessions to drive Product Adoption.
• Be an expert in hirify.global’s suite of products—especially our AI-powered solutions—and understand common customer workflows.
• Share feedback with the Product organization to ensure we are building with customer front of mind.
• Work on and lead (where appropriate) customer driven projects.

Requirements

• 2+ years in an Account Manager or similar function
• Experience driving metrics based product adoption outcomes
• Experience owning churn mitigation
• Experience working in or closely with Sales organizations
• SaaS experience

Nice to have

• Sales experience
• Experience in legal technology or legal background
• Salesforce experience
• Experience working with generative AI tools

Culture & Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local hirify.globalns (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• hirify.globalversary recognition program with special acknowledgement at 3, 5, 7, and 10 years