Technical Specialist (Night Shift)

TL;DR

Technical Specialist (Night Shift): Providing customer service and technical support for mission-critical technology systems with an accent on problem-solving, interactive solutions (chat, email, MS Teams), and back-office escalations. Focus on learning new technologies like Microsoft 365, gaining certifications, and handling a variety of customer issues.

Location: Fully Remote (company based in Heredia, Costa Rica).

Company

hirify.global designs, builds, manages, and modernizes mission-critical technology systems for global clients.

What you will do

• Provide customer service and technical support to resolve customer problems.
• Utilize interactive solutions like chat, email, and MS Teams to assist customers.
• Handle escalations by collaborating with back-office teams and senior co-workers.
• Learn and become proficient with Microsoft 365, especially Excel, and various other platforms.
• Pursue and earn industry certifications, including Google Cloud, Azure, and Microsoft.
• Expand your experience, skills, and understanding of diverse job roles within the company.

Requirements

• Knowledge of Windows operating systems.
• Basic troubleshooting and problem-solving skills.
• Minimum 6 months of entry-level help desk or technical support experience.
• Strong English communication skills (B2 or higher).
• Customer support experience.
• Active listening and flexibility to adapt to customer needs.
• Availability to work night shifts is required.

Nice to have

• Experience with Mac or Linux operating systems.
• Experience handling tickets, chat, and calls in technical support.
• Ability to quickly learn new technologies.
• Adaptability and willingness to work in a team environment.
• Healthcare industry experience.

Culture & Benefits

• Opportunity to work with state-of-the-art resources and Fortune 100 clients.
• Focus on employee well-being with diverse benefits.
• Access to industry-leading learning programs and certifications (Microsoft, Google, Amazon, Skillsoft).
• Company-wide volunteering and giving platform for charitable activities.
• Strong emphasis on personal and professional development with mentorship opportunities.
• Inclusive workplace culture fostered through hirify.global Inclusion Networks.