Customer Success Manager I (Automotive)

TL;DR

Customer Success Manager I (Automotive): Owning the success and health of SMB customers in the Automotive segment by driving engagement, mitigating churn, and ensuring maximum value from hirify.global's platform. Focus on identifying upsell/cross-sell opportunities, securing renewals, and acting as a trusted customer advocate to product and engineering teams.

Location: Lehi, Utah (onsite, 5 days a week)

Company

hirify.global is a platform that arms local businesses with AI employees to convert leads into paying customers, recognized as a Forbes' Next Billion Dollar Startup and Cloud 100 company.

What you will do

• Serve as the primary post-sales point of contact for small business customers in the Automotive segment.
• Utilize in-depth product and industry knowledge to drive adoption and utilization of hirify.global products.
• Help customers achieve maximum value, identifying opportunities for upselling and cross-selling.
• Proactively engage with customers to secure renewals and drive retention.
• Develop deep understanding of customer business objectives and industry challenges through regular check-ins.
• Act as a customer advocate within the company, relaying feedback to product and engineering teams.

Requirements

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry.
• Strong communication and interpersonal skills to build rapport and credibility.
• Excellent problem-solving and analytical abilities to address customer challenges effectively.
• Technically adept with the ability to grasp complex software concepts quickly.
• Empathetic and customer-centric mindset, committed to driving customer success.
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.

Nice to have

• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of online reputation management and customer feedback processes.

Culture & Benefits

• Work 5 days a week in the Lehi, UT office.
• Open and transparent culture.
• Life insurance, long and short-term disability coverage.
• Paid maternity and paternity leave, and fertility benefits.
• Generous vacation time, plus three 4-day summer holiday weekends.
• Excellent medical, dental, and vision benefits.
• 401k Plan.
• Bi-annual swag drops with cool hirify.global gear and apparel.
• Onsite HQ (Utah) gym with local professional coaches and classes.
• Onsite HQ (Utah) child care center, subsidized for employees.