Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Partnering with customers to achieve business outcomes and transform real-time operations, focusing on value unlocking, adoption acceleration, and innovation. Focus on building trusted relationships, aligning customer goals with strategic outcomes, and driving growth through data-driven decisions.

Location: Hybrid work model with offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. Candidates must reside in an eligible location which vary by role. Cannot employ candidates residing in certain regions within Australia, Canada and the United States.

Company

hirify.global is a global leader in digital operations management, providing an AI-powered platform to empower business resilience and drive operational efficiency for enterprises.

What you will do

• Act as a trusted advisor guiding customers through their digital transformation journey.
• Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation.
• Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals.
• Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
• Drive collaboration across internal teams to ensure customers experience maximum value and operational success.

Requirements

• Experience building trusted relationships with executive and operational stakeholders.
• Strong understanding of B2B SaaS environments.
• Ability to align customer goals with strategic outcomes and business value.
• Comfort engaging cross-functionally with Sales, Product, and Expert Services.
• Excellent communication skills for consultative conversations and outcome-driven discussions.
• Ability to translate complex technology concepts into actionable insights.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Flexible work arrangements.
• Generous paid vacation time, holidays, and sick leave.
• Company-wide paid days off.
• Paid parental leave.
• Paid volunteer time off.