Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Strategically guiding customers through their AI-powered transformation journeys, ensuring they achieve desired outcomes and maximize the value of automation solutions with an accent on building strong relationships and understanding unique needs. Focus on advising customers on best practices for value realization and staying current with industry trends to drive innovation.

Location: Toronto

Company

hirify.global believes in the transformative power of automation to change how the world works.

What you will do

• Develop and own comprehensive value delivery plans aligned with customer objectives.
• Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs.
• Lead cross-functional teams to ensure timely and successful implementation of automation solutions.
• Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals.
• Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies.
• Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations.

Requirements

• 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention.
• Experience with professional services and support/services attach motions.
• Experience working with Healthcare or Life Sciences customers.
• Strong background in a high-growth technology company, preferably in the SaaS or RPA space.
• Excellent communication and interpersonal skills.
• Candidates must be authorized to work in the United States for this role.

Nice to have

• Experience in operational and technical best practices for executing automation and driving transformation.
• Bachelor's degree in business, technology, or a related field (MBA preferred).
• Strategic thinking skills with the ability to navigate ambiguity and lead through influence.

Culture & Benefits

• Flexibility in when and where work gets done.
• A diverse and inclusive workplace that provides equal opportunities to all persons.
• hirify.global provides reasonable accommodations for candidates on request and respects applicants' privacy rights.