Technical Support Engineer

TL;DR

Technical Support Engineer (Software): Resolving technical inquiries and troubleshooting platform and integration challenges for partners in the software development industry. Focus on collaborating with internal teams and external stakeholders to drive sustainable solutions and improve support processes.

Salary: $30 net per month sports compensation

Company

hirify.global is committed to delivering innovative, data-driven solutions that empower clients and foster professional growth within a dynamic and collaborative workplace.

What you will do

• Serve as the primary technical contact for Integration platforms.
• Diagnose and resolve issues related to the Integration platform.
• Collaborate with Product, QA, and Engineering teams to investigate incidents and drive sustainable solutions.
• Communicate with both technical and non-technical audiences.
• Develop and maintain support documentation and knowledge base articles.
• Identify and propose improvements to processes and tools based on support trends and insights.

Requirements

• Technical aptitude and a grasp of web technologies (APIs, HTTP, browsers, logs, networking).
• Experience in a technical support, helpdesk, QA, or technical account management role.
• Exceptional communication and interpersonal skills.
• Strong sense of ownership and responsibility.
• Ability to remain calm and effective in high-pressure situations; adaptable and eager to learn.
• Fluency in Russian and Intermediate to Advanced English.

Culture & Benefits

• Enjoy 5 health days.
• Take advantage of 25 paid calendar vacation days.
• Get a $30 net per month sports compensation.
• Benefit from top-notch medical insurance.
• Indulge in snacks available in the office.
• Join us for corporate events.