Onboarding Specialist (Fintech)

TL;DR

Onboarding Specialist (Fintech): Ensuring new customers have a smooth experience integrating with the company's payment platform, providing personalized guidance and support. Focus on fostering strong customer relationships and ensuring a thorough onboarding experience.

Location: Limassol, Cyprus

Company

hirify.global is a company in the Fintech industry.

What you will do

• Oversee the end-to-end onboarding journey for new clients.
• Serve as the trusted advisor to customers during the onboarding process, fostering strong relationships.
• Work closely with the Sales, Compliance, and Product teams to align customer onboarding with internal processes.
• Deliver engaging product demos and walkthroughs, ensuring clients fully understand how to use the platform.
• Continuously evaluate the onboarding process to identify areas for improvement.
• Keep detailed records of each customer's onboarding progress and report onboarding metrics to management.

Requirements

• Previous experience in customer success, client onboarding, or a similar role within fintech, payments, or SaaS environments.
• Strong understanding of digital financial services and payment systems.
• Excellent relationship-building and communication skills, with a customer-centric approach.
• Ability to manage multiple clients, prioritize tasks, and ensure successful onboarding.
• Highly organized, with attention to detail and a proactive approach.

Nice to have

• Prior experience in the fintech or payments industry.
• Familiarity with payment gateways, transaction processing, and client onboarding systems.
• Experience working with global customers and cross-functional teams.
• Knowledge of compliance and regulatory frameworks, such as PCI-DSS, GDPR, or relevant data privacy regulations.

Culture & Benefits

• Competitive salary package.
• Medical Insurance from day one.
• Engaging Social Events.
• Professional Development and growth opportunities.