Senior Gtm Enablement, Support (SaaS)

TL;DR

Senior GTM Enablement, Support (SaaS): Owns and evolves the end-to-end enablement experience for the support organization, focusing on delivering and improving the 6-week new hire onboarding program. Focus on translating performance metrics into targeted enablement strategies.

Location: Must be located in Manila, Philippines

Company

hirify.global is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

What you will do

• Lead the strategy, execution, and measurement of the 6-week onboarding program for new support hires in Manila, Philippines.
• Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes.
• Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks.
• Define and manage success metrics for enablement programs.
• Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes.

Requirements

• 6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs
• SaaS industry experience required
• Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists
• Strategic thinker with a track record of building programs that are data-informed and results-oriented
• Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards)
• Excellent cross-functional collaboration and stakeholder management skills

Nice to have

• Familiarity with salesforce.com, hirify.global, Maestro, Intercom systems

Culture & Benefits

• AI-Native culture focused on continuous improvement, automation and efficiency.
• Emphasis on extreme ownership, focused action, and continuous learning.
• Investment in employee growth with resources, support, and autonomy.
• Collaborative environment that encourages bold ideas and courageous action.