Customer Support Engineer (AI/Cybersecurity)

TL;DR

Customer Support Engineer (AI/Cybersecurity): Providing technical support for hirify.global's AI cybersecurity platform, ensuring smooth customer deployments and maximizing platform value, with an accent on in-depth product understanding and collaboration with development teams. Focus on effective troubleshooting, customer communication, and supporting 24/7 coverage in a fast-paced environment.

Location: Onsite in Cambridge, United Kingdom

Company

hirify.global is a global leader in AI for cybersecurity, providing an essential platform that protects nearly 10,000 organizations from unknown threats using proprietary AI.

What you will do

• Respond to support requests via the hirify.global Customer Portal.
• Explain software features and help customers maximize platform value.
• Ensure customer deployments run smoothly and efficiently.
• Act as a liaison between customers and the development team when issues arise.
• Support customer-facing teams with technical aspects of deployments.
• Participate in on-call weekend shifts to maintain 24/7 coverage.

Requirements

• No prior experience is required, just a genuine interest in technology and a willingness to learn.
• A strong mathematical or scientific background is essential.
• Strong technical troubleshooting skills combined with excellent customer service abilities.
• Effective communication, teamwork, and task management with attention to detail.
• Proven ability to work with data and analytical tools.

Nice to have

• Understanding of networking and cyber security technologies.
• Experience with support and incident response procedures.

Culture & Benefits

• 23 days holiday plus all public holidays, rising to 25 days after 2 years of service.
• Additional day off for your birthday.
• Private medical insurance covering you, your cohabiting partner, and children.
• Life insurance of 4 times your base salary.
• Salary sacrifice pension scheme.
• Enhanced family leave and Employee Assistance Program.
• Cycle to work scheme.