Senior Technical Account Manager, Cx

TL;DR

Senior Technical Account Manager (CX): Ensuring customer success, enhancing processes and technology, and driving company growth by delivering exceptional technical and customer service to enterprise-level accounts. Focus on resolving technical challenges, improving customer satisfaction, and leading initiatives to enhance processes and customer outcomes.

Location: Philippines - Manila. Must be based in Philippines.

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Serve as the primary contact for assigned enterprise accounts, ensuring successful contract fulfillment and ongoing customer education.
• Collaborate with Sales and Sales Engineering to align on customer opportunities and ensure successful implementation.
• Cultivate productive relationships across all levels of the customer’s organization.
• Understand customers’ business goals and drive ROI with hirify.global’s products and services.
• Engage cross-functional teams to resolve technical challenges and improve customer satisfaction.
• Identify and recommend product and service enhancements, contributing to enterprise-level strategies.

Requirements

• Bachelor’s degree in Business Management or related field, or equivalent work experience.
• 10+ years in customer account relationship management.
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.
• Strong communication and presentation skills with both C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.

hirify.global-to-have">hirify.global to have

• In-depth knowledge of hirify.global products and technologies.
• Expertise in global delivery, implementation, and account management.
• Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).
• Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.

Culture & Benefits

• hirify.global-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week.
• Fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.